How Visa​​ and Mastercard Prepaid Cards Work

Watch this short video to see how recipients receive and use a Visa​​ or Mastercard Prepaid Card.

  • Works in over 150 countries
    Works in over 150 countries
  • Offered in USD, CAD, EUR, & GBP currencies
    Offered in USD, CAD, EUR, & GBP currencies
  • Simple, transparent pricing
    Simple, transparent pricing
  • Customer service for you and recipients
    Customer service for you and recipients

Visa and Mastercard FAQs

How does the recipient receive and use the virtual Visa or Mastercard?
It’s a simple 3-step process:
  1. The recipient receives the reward payment email with a link to claim and register their prepaid card.
  2. Once the recipient completes their prepaid card registration, their Visa​®​ or Mastercard Prepaid Card number is ready for immediate use.
  3. Recipients have the option to create a digital wallet to secure and easily access their Visa​®​ or Mastercard number.
In which countries is virtual Visa NOT accepted?

Virtual Visa works in over 150 countries around the world. However, there are a few countries where virtual Visa and/or virtual Mastercard are not accepted.

Examples of countries that may be excluded are Bahamas, Barbados, Belarus, Benin, Burkina Faso, Burundi, Cambodia, Cayman Islands, Central African Republic, Chad, Colombia, Comoros, Congo (Brazzaville), Democratic Republic of the Congo, Cuba, Dominican Republic, Equatorial Guinea, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Myanmar (Burma), Nicaragua, North Korea, Panama, Somalia, South Sudan, Sudan, Syria, Uganda, Ukraine, Venezuela, Yemen, Zimbabwe.

There are minor differences in country restrictions for each type of prepaid card. Contact us​ ​or ​log into your Rybbon account​ to see country restrictions for each type of prepaid card in the Reward Catalog.

In what currency are virtual Visa and Mastercard issued?

We offer the Visa​®​ Prepaid Card in U.S. dollars (USD) and Canadian dollars (CAD). We also offer the Mastercard Prepaid Card in euros (EUR) and British pounds (GBP). All Visa​®​ and Mastercard Prepaid Cards work in an identical fashion. Purchases are made in the local currency and automatically converted to the currency of issue by the prepaid card issuer.

Can virtual Visa or Mastercard be used in stores?

The USD Mastercard can be added to mobile phones that support Apple Pay, Google Pay, or Samsung Pay. Once added to a mobile wallet, the rewards can be used for in-store purchases.

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Use your Visa Prepaid Card anywhere Visa debit cards are accepted around the world. The Visa Card is issued by The Bancorp Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Pay close attention to the expiration date of the Card.


Use your Prepaid Mastercard everywhere Mastercard is accepted. Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. The Card is issued by Transact Payments Limited pursuant to licence by Mastercard International Incorporated. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission. Pay close attention to the expiration date of the Card.