Senior Customer Support Representative – Calicut/ Bangalore, India

Rybbon is looking for a Customer Support Rep to join our fast-growing Support Team. The ideal candidate will help customers successfully use our online digital rewards service. This is a great opportunity for aspiring Customer Support professionals passionate about working for a global company and interacting with global customers.

You will love this role if you yearn for a support role with a customer centric culture, advancement opportunities and great executive support.

Rybbon is an online platform for marketers to manage e- gift campaigns like Amazon or Visa e-gift cards. Marketers love how Rybbon makes it easy to send gifts to hundreds and thousands of recipients. Rybbon gives marketers one-stop access to 50+ global e-gift cards, donations and cash rewards. Rybbon is the only integrated gifting partner for the top marketing & survey platforms such as Marketo, HubSpot, SurveyMonkey and Qualtrics.

Rybbon is at the forefront of the digital wave sweeping the $170B rewards industry. Rybbon has grown rapidly to more than 1,000 customers with 5-star ratings on G2Crowd and Capterra. Rybbon is based in Tysons Corner, VA.

• Play a key role in a 5 person Support Team, lots of room for growth & advancement
• Perform customer due diligence process for new Account and Reward Approvals
• Answer and resolve customer questions and issues in a prompt and courteous manner and offering thoughtful solutions
• Proactively identify risk in customer escalation and resolve with proper solutions.
• Escalate advanced technical problems or product issues to the product team and management, and manage communication until resolution
• Collaborate and innovate with executives and team to create efficient processes and messaging in helping build the Support Team
• Implement best-in-class customer support practices with customers to provide quality and excellent customer experience
• Achieve performance metrics and goals set by management

• Four-year college degree
• 2-5 years of Customer Support experience, preferably in B2B SaaS customer support
• Excellent phone and email communication skills (Speaking and writing) – writing samples required
• Track record of high achievement – tell us what you’ve done that makes you a winner!
• Integrity, energy, and genuine desire to understand and solve customer pain points
• Critical thinking and problem-solving skills
• Experience with tools like Zendesk, Ticketing System a plus
• Previous support experience in digital rewards, gifting, research, marketing or survey tools a plus.