Everything you need
to know about Rybbon

How does the recipient receive and use the virtual Visa?

It’s a simple 3-step process:

  1. The recipient receives an email with a link to register and access their card.
  2. Once the recipient completes registration, they can access their Visa or Mastercard Prepaid Card number, which is ready for immediate use.
  3. The Prepaid Card can be used online, over the phone or for mail-in orders.
In which countries is virtual Visa NOT accepted?

Virtual Visa works in over 150 countries around the world.

However, there are a few countries where the virtual Visa or virtual Mastercard are not accepted. Examples of countries typically excluded are Albania, Belarus, Bosnia and Herzegovina, Burma (Myanmar), Central African Republic, Democratic Republic of the Congo, Cote d’Ivoire, Cuba, Iran, Iraq, North Korea, Lebanon, Liberia, Libya, Macedonia, Montenegro, Slovenia, Somalia, South Sudan, Sudan, Syria, Ukraine, Yemen, and Zimbabwe.

There are minor differences in country restrictions for each type of prepaid card. Contact us​ ​or ​log into your Rybbon account​ to see country restrictions for each type of prepaid card. 

In what currency is virtual Visa issued?

We offer the Visa Prepaid Card in US Dollars (USD) and Canadian Dollars (CAD). We also offer Mastercard Prepaid Card in Euros (EUR) and British Pounds (GBP). All Visa and Mastercard Prepaid Cards work in an identical fashion. Purchases are made in the local currency and automatically converted to the currency of issue.

 
Are there expiration dates?

Yes. Recipients have several months to register and redeem the digital token for a prepaid card. After that, recipients have several months to spend the balance on the prepaid card. ​Log into your Rybbon account​ to see expiration dates for each type of prepaid card.

Are there purchase restrictions?

Virtual Visa cannot be used for recurring fees (Example Subscription purchases).

Unless a merchant offers ‘split-tender’ the total order must be less than the card balance.

Should I use a Visa or Mastercard Prepaid Card?

All Visa and Mastercard Prepaid Cards work in an identical fashion. Your choice will largely be decided by the currency in which you want to issue the reward.

Can’t decide whether to use a Visa or Mastercard Prepaid Card for your project? Get in touch with us and we’ll help you figure it out.

Price

How does 100% refund on unclaimed gifts work?
Rybbon allows you to set a window within which a gift can be claimed. If a recipient does not claim their gift during this period, Rybbon automatically issues your account a 100% refund for the gift cost. This unique benefit is part of ALL Rybbon plans. Big cost savings on what would otherwise be a big waste!
What if I end up needing fewer gifts than I ordered?
You can simply return them with one-click for a 100% refund. Rybbon is super flexible like that!
Can I upgrade to an Annual Plan at a later time?
Yes. You are welcome to get started with our Free or On-Demand plan. When you are ready we can upgrade your account to an Annual Plan tailored to your needs.
Is there a minimum volume purchase requirement?

No. You can purchase as few or as many gifts as you need.

What payment methods do you accept

We accept payments by Credit Card (US only), Checks and Bank Transfers (ACH or Wires). All orders are processed after we receive payment. You can pre-fund your Rybbon account via Bank Transfers to ensure orders are processed immediately.

Do you provide invoices and receipts?

Yes. Invoices and receipts are automatically provided for every order. Receipts are also provided when you put funds into your account in advance (pre-funding) for immediate order processing.

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Try Rybbon
For Free!

Our Customer Care team is here
to help you get started

Create Your Free Account

Want To Learn More?

Contact Sales