Everything you need
to know about Rybbon
Visa & Mastercard
How does the recipient receive and use the virtual Visa?
It’s a simple 3-step process:
- The recipient receives an email with a link to register and access their card.
- Once the recipient completes registration, they can access their Visa or Mastercard Prepaid Card number, which is ready for immediate use.
- The Prepaid Card can be used online, over the phone or for mail-in orders.
In which countries is virtual Visa NOT accepted?
Virtual Visa works in over 150 countries around the world.
However, there are a few countries where the virtual Visa or virtual Mastercard are not accepted. Examples of countries typically excluded are Albania, Belarus, Bosnia and Herzegovina, Burma (Myanmar), Central African Republic, Democratic Republic of the Congo, Cote d’Ivoire, Cuba, Iran, Iraq, North Korea, Lebanon, Liberia, Libya, Macedonia, Montenegro, Slovenia, Somalia, South Sudan, Sudan, Syria, Ukraine, Yemen, and Zimbabwe.
In what currency is virtual Visa issued?
We offer the Visa Prepaid Card in US Dollars (USD) and Canadian Dollars (CAD). We also offer Mastercard Prepaid Card in Euros (EUR) and British Pounds (GBP). All Visa and Mastercard Prepaid Cards work in an identical fashion. Purchases are made in the local currency and automatically converted to the currency of issue.
Are there expiration dates?
Yes. Recipients have several months to register and redeem the digital token for a prepaid card. After that, recipients have several months to spend the balance on the prepaid card. Log into your Rybbon account to see expiration dates for each type of prepaid card.
Are there purchase restrictions?
Virtual Visa cannot be used for recurring fees (Example Subscription purchases).
Unless a merchant offers ‘split-tender’ the total order must be less than the card balance.
Should I use a Visa or Mastercard Prepaid Card?
All Visa and Mastercard Prepaid Cards work in an identical fashion. Your choice will largely be decided by the currency in which you want to issue the reward.
Can’t decide whether to use a Visa or Mastercard Prepaid Card for your project? Get in touch with us and we’ll help you figure it out.
How does 100% refund on unclaimed gifts work?
What if I end up needing fewer gifts than I ordered?
Can I upgrade to an Annual Plan at a later time?
Is there a minimum volume purchase requirement?
No. You can purchase as few or as many gifts as you need.
What payment methods do you accept
We accept payments by Credit Card (US only), Checks and Bank Transfers (ACH or Wires). All orders are processed after we receive payment. You can pre-fund your Rybbon account via Bank Transfers to ensure orders are processed immediately.
Do you provide invoices and receipts?
Yes. Invoices and receipts are automatically provided for every order. Receipts are also provided when you put funds into your account in advance (pre-funding) for immediate order processing.