Everything you need
to know about Rybbon
Visa & Mastercard
How does the recipient receive and use the virtual Visa?
It’s a simple 3-step process:
- The recipient receives a payment email with a link to create a digital wallet and access their virtual card.
- Once the recipient completes registration, they can access their Visa® or Mastercard Prepaid Card number, which is ready for immediate use.
- Recipient follows the link to create a Digital Wallet and access their Visa® Prepaid Card number, ready for immediate use.
In which countries is virtual Visa NOT accepted?
Virtual Visa works in over 150 countries around the world. However, there are a few countries where virtual Visa and/or virtual Mastercard are not accepted.
Examples of countries that may be excluded are Bahamas, Barbados, Belarus, Benin, Burkina Faso, Burundi, Cambodia, Cayman Islands, Central African Republic, Chad, Colombia, Comoros, Congo (Brazzaville), Democratic Republic of the Congo, Cuba, Dominican Republic, Equatorial Guinea, Eritrea, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Myanmar (Burma), Nicaragua, North Korea, Panama, Somalia, South Sudan, Sudan, Syria, Uganda, Ukraine, Venezuela, Yemen, Zimbabwe.
There are minor differences in country restrictions for each type of prepaid card. Contact us or log into your Rybbon account to see country restrictions for each type of prepaid card in the Gift Catalog.
In what currency is virtual Visa issued?
We offer the Visa Prepaid Card in US Dollars (USD) and Canadian Dollars (CAD). We also offer Mastercard Prepaid Card in Euros (EUR) and British Pounds (GBP). All Visa and Mastercard Prepaid Cards work in an identical fashion. Purchases are made in the local currency and automatically converted to the currency of issue.
Are there expiration dates?
Yes. Recipients have to sign up for a digital wallet and access their Prepaid Card. After that, recipients have several months to spend the balance on the prepaid card. Log into your Rybbon account to see expiration dates for each type of prepaid card.
Are there purchase restrictions?
Visa® Prepaid Card cannot be used for recurring fees (Example Subscription purchases).
Unless a merchant offers ‘split-tender’ the total order must be less than the card balance.
Should I use a Visa or Mastercard Prepaid Card?
All Visa and Mastercard Prepaid Cards work in an identical fashion. Your choice will largely be decided by the currency in which you want to issue the reward.
Can’t decide whether to use a Visa or Mastercard Prepaid Card for your project? Get in touch with us and we’ll help you figure it out.
How does 100% refund on unclaimed gifts work?
Rybbon allows you to set a window within which a gift can be claimed. If a recipient does not claim their gift during this period, Rybbon automatically issues your account a 100% refund for the gift cost. This unique benefit is part of ALL Rybbon plans. Big cost savings on what would otherwise be a big waste!
What if I end up needing fewer gifts than I ordered?
You can simply return them with one-click for a 100% refund. Rybbon is super flexible like that!
Can I upgrade to an Annual Plan at a later time?
Yes. You are welcome to get started with our Free or On-Demand plan. When you are ready we can upgrade your account to an Annual Plan tailored to your needs.
Is there a minimum volume purchase requirement?
In most cases, you can purchase as few or as many rewards as you need. Visa and Mastercard are exceptions and do have minimum annual volume requirements.
What payment methods do you accept?
We accept payments by Credit Card (US only), Checks and Bank Transfers (ACH or Wires). All orders are processed after we receive payment. You can pre-fund your Rybbon account via Bank Transfers to ensure orders are processed immediately.
Do you provide invoices and receipts?
Yes. Invoices and receipts are automatically provided for every order. Receipts are also provided when you put funds into your account in advance (pre-funding) for immediate order processing.