Companies need to be more agile than ever to adapt to the changing landscape both in the marketplace and among their teams. But without the right insights, they can’t hope to make smart decisions that move the business forward. To help you do that, we’ve now put the power of Rybbon’s digital rewards into Tivian’s flexible feedback management tools.
By combining these two solutions, you can easily tailor your programs to collect authentic, timely insights about your customer and employee experiences. Incorporating rewards into your workflows gives you the opportunity to increase response rates and participation, ensuring that your analysis is based on complete and accurate data. Rybbon and Tivian’s complementary tools make it easy for you to see the whole picture and act accordingly.
Our new partnership with Tivian highlights all the best features of both platforms, including:
Customization. Tivian’s library of customizable tools lets you run intelligent surveys and deliver personalized content for any program. Rybbon’s extensive catalog of global digital rewards offers hundreds of brand-specific gift cards, prepaid cards like Visa and Mastercard, and e-donations. You can choose which rewards to send or let recipients pick from a curated selection.
Full visibility in real time. You can get the 360-degree view of both your feedback collection and your rewards with Tivian and Rybbon. Analyze insights and quickly understand the customer or employee experience at every touchpoint. Monitor rewards to see how many have been sent and to whom, how many people have redeemed them, how many are still available in the campaign, and how many have been refunded because they weren’t claimed within the designated window of time.
Enterprise-ready functionality. Integrating Rybbon’s digital rewards platform into Tivian’s feedback management gives you an all-in-one tool that puts powerful insights at your fingertips. Tivian’s end-to-end modular software platform serves as a secure online research platform and allows for multichannel feedback collection. Rybbon’s campaign management model and robust reporting and tracking capabilities mean the platform can grow with your program and support seamless collaboration.
Collecting continuous feedback is an important part of optimizing your customer or employee experience from beginning to end. Bringing together Tivian and Rybbon helps you do that in an effective, streamlined, trackable way. When you have accurate feedback data and the right insights, you can create a strong action plan for building the best experiences for your customers and employees.
Contact us today to find out how to leverage Tivian and Rybbon’s new partnership as your feedback management solution!